We always try our best to make sure that you love receiving our products as much as we love sending them to you. However, we would be happy to exchange it / offer store credit in the following cases:
- An incorrect item has been delivered to you, one not matching with the item in your confirmation email.
- In case the item you purchased has reached you in a broken condition with the outer packaging intact.
- In both the cases mentioned above, an UNBOXING VIDEO IS COMPULSORY. If it qualifies one or both of the above conditions, a choice of exchange or store credit, not exceeding the amount paid by you for the said product/s, and inclusive of the shipping fee (if levied by us at the time of you placing the order), would be offered to you. Please note that except these two cases, under no other circumstances would orders be
eligible under the exchange policy - Please note that a request for RETURN shall not be entertained under any circumstances. Since a description would be provided for most of the items on the website, we request you to kindly go through the description provided and make an informed purchase decision.
- If a package reaches you with the outer packaging in a tampered condition, please do not accept it. We request you to kindly take a picture of the same and mail us at info@rainbowsandhues.com with the SUBJECT: “(order no) + TAMPERED OUTER PACKAGE”. The ordered products would be sent to you again. Alternatively, you can
opt for store credit. - Please note that products accepted despite the outer packaging in a tampered condition will NOT qualify as suitable cases for exchange/ store credit.
- Please ensure that in all the above cases, the tags, packaging and the invoice (which would either be attached as a label on the package or would be as a printed sheet inside the package) should be intact and product(s) should be unused. You can email us at info@rainbowsandhues.com with the SUBJECT: “(order no) + EXCHANGE / STORE CREDIT” within 48 hours of receiving the products, along with the unboxing video and relevant photos.
In case of an exchange request of the product
As mentioned above, we would require a clear parcel opening video and pictures. Once our team sees and approves of the same, you can ship the product back to our address and we will process your request once received. Please note that orders are eligible for an exchange request only once.
The customer can ship the parcel to us at the following address:
Name: M/s Rainbows And Hues
Address: 3-4-267/3, Opp. Masjid, Lane besides HP Petrol Pump, Kacheguda X Roads,
Hyderabad – 500027
Mobile Number: 8121904029
Kindly note that the shipping charges for the above will be borne by the customer. Alternately, in case the customer wants us to arrange for reverse pick up, that can be arranged too. However, this takes a minimum of 3-5 working days after customer placing the request.
In either scenarios, once we receive the product/s, it will undergo a thorough quality inspection and ONLY if it passes through that, we will ship the new product. Please note that product/s which fail quality check will not be eligible under our exchange policy. In such cases, the same product/s will be sent back to the customer. So it is earnestly urged that customers place a legitimate request for exchange, after a thorough check.
Refund/Cancellation Policy
As mentioned above, we DO NOT offer monetary refunds. No cancellations will be accepted post 12 hours of placing the order, as the products would get packed for dispatch immediately post that. So we request you to please place the order accordingly.
Change in Quantity/Delivery Address/Phone Number
If you would like to make changes to the existing details in the order, such as quantity, delivery address or phone number, please reach us at info@rainbowsandhues.com with the subject “Order Number + Revised information” within 12 hours of placing the order. We will facilitate the requested changes. Kindly note that any request post this period shall not be entertained.